Frequently Asked Questions
hgzi's answers to all questions are here
Accounts, payments, games, bonuses and security — detailed answers to the most frequently asked questions from players in Bangladesh.
About our FAQ
hgzi is a fully Bengali-language online casino and betting platform for players in Bangladesh. This FAQ page covers all common questions about account opening and verification, mobile payment methods including bKash and Nagad, BPL and T20 cricket betting, slot and live casino games, welcome bonuses and the VIP program, and responsible gaming. Click on each question to read the full answer.
Account and Registration Account
To open an account at hgzi you need an active mobile number, a valid email address and a minimum age of 21. The registration process is fully available in Bengali and takes just a few minutes. Register with accurate details to avoid any issues during verification later.
No, each person is allowed only one hgzi account. Opening multiple accounts violates our terms and conditions and risks permanent account closure. If you forget your password, use the password recovery option on the login page or contact us via live chat.
Log in to your hgzi account and go to profile settings. Click the security or change password option, enter your old password and your new password. Use a strong password that combines letters, numbers and special characters. If you run into any trouble, get help via 24/7 live chat.
KYC verification at hgzi secures your account and prevents fraudulent activity. It ensures that only the true account owner can make deposits and withdrawals. Typically a photo of a government-issued ID and proof of address are required. Verification is completed quickly, after which all services become fully available.
Deposits and Withdrawals Payments
Deposits from bKash to hgzi are generally instant — in most cases your account balance is updated within seconds of the transaction completing. The minimum deposit amount is ৳200. During busy periods it may take up to a few minutes. If it takes more than 2 minutes, let us know via live chat.
Log in to hgzi, go to the deposit section and select Nagad. Follow the on-screen instructions, enter your Nagad number and amount, then confirm with your PIN. The minimum deposit is ৳200. Once the transaction is complete your balance will update automatically.
Withdrawal requests from hgzi are generally processed within 1 hour. Once the withdrawal is complete you will receive the funds via your chosen payment method — bKash, Nagad, Rocket or Upay. The minimum withdrawal amount is ৳800. You can check withdrawal status in the history section of your account.
hgzi does not typically charge any additional fees for deposits or withdrawals. However, your mobile banking provider (bKash, Nagad, Rocket, Upay) may apply a small charge according to their own policies. Confirm the relevant service charges before making a transaction.
Yes, both Rocket and Upay can be used for deposits and withdrawals at hgzi. Transacting through these services is just as straightforward and fast as with bKash and Nagad. The minimum deposit is ৳200 and the minimum withdrawal is ৳800 across all methods. Live chat support is available for any issues.
Games and How to Play Games
To bet on BPL matches at hgzi, log in to your account and go to the cricket section. Choose an ongoing or upcoming BPL match, select your preferred market — match winner, top batter, total runs, toss, over/under and so on — then set your stake and confirm. You can place bets both before and during the match.
Yes, the hgzi website is fully mobile-friendly and built with a responsive design. Open hgzi.cam from any Android or iOS browser and save a shortcut to your home screen if you like. Live cricket betting, slot games and live casino — everything runs smoothly on mobile.
RTP (Return to Player) is the long-term average payout percentage of a slot game. For example, a 96% RTP means that on average ৳96 is returned for every ৳100 wagered over a long period. However, this is an average figure — results in any single session can be better or worse than this. All games at hgzi operate under a fair play policy.
At the hgzi live casino you can play baccarat, roulette, blackjack and various other table games including Ezugi titles with a real dealer via live video streaming. With a stable internet connection the full experience is available from both mobile and desktop. You can also chat with the dealer using the chat feature.
Yes, live (in-play) betting is available at hgzi for major tournaments like the T20 World Cup. Odds update in real time during the match and you can place bets ball by ball. The same feature is available for IPL and ICC tournaments. Go to the cricket section to see live events.
Bonuses and Promotions Bonuses
After opening a new account at hgzi you will receive a 120% bonus on your first deposit, up to ৳5,000. For example, depositing ৳2,000 earns a ৳2,400 bonus, giving you a total balance of ৳4,400. Select the bonus option at the time of deposit to activate it. Wagering requirement is 15x.
A 15x wagering requirement means you must wager 15 times the bonus amount before it becomes withdrawable. For example, if you received a ৳2,000 bonus, you would need to place a total of ৳30,000 in bets before that bonus can be withdrawn. You can track your progress in the promotions section of your account.
You are automatically moved up to higher VIP levels through regular play at hgzi — no separate application is needed. There are five levels: Bronze (0.3% weekly cashback), Silver (0.6%), Gold (0.9%), Platinum (1.2%) and Diamond (1.5%). Higher levels come with greater cashback and additional benefits.
The weekly cashback in the hgzi VIP program returns a percentage of your net losses for that week. Cashback ranges from 0.3% at Bronze level up to 1.5% at Diamond level. Cashback is added to your balance every Monday and can be withdrawn without any additional conditions.
hgzi runs referral and special promotional offers from time to time. Log in and check the promotions section for the latest offers, or ask our 24/7 live chat support. Full terms and conditions for all promotions can be found on the terms and conditions page.
Security and Responsible Gaming Security
hgzi is a safe and reliable platform that uses SSL encryption to keep all personal and financial information secure. Verified random number generators (RNG) are used across all games to ensure fair play. The security of your account and transactions is our highest priority.
Yes, hgzi takes responsible gaming seriously. You can go to your account settings and set daily, weekly or monthly deposit limits. There is also an option to take a temporary break from your account. Contact 24/7 live chat support for help with any of these features.
hgzi takes responsible gaming very seriously. If you feel that your play is getting out of control, contact our 24/7 support — we will help you activate self-exclusion or temporarily close your account. Talk to your family and seek professional help if needed.
No, hgzi is strictly for people aged 21 and above. Age is confirmed at registration and during verification. If an underage person attempts to open an account, it will be closed immediately upon detection. Play responsibly.
24/7 Bengali live chat support is available at hgzi. Click live chat on any page of the site to speak with a Bengali-speaking support agent instantly. For email support you can write to [email protected]. Phone and WhatsApp support are not currently available.
hgzi follows a strict privacy policy. Your personal information and transaction details are not sold or shared with any third party. Only the information necessary for payment processing is shared with the relevant payment service. Read our privacy policy for full details.
Still have questions? Contact support
Our Bengali-speaking support team is with you 7 days a week, 24 hours a day. Get instant help via live chat for any issue or question.
Email: [email protected] | Response time: within 1 hour