hgzi Terms and Conditions

hgzi is a trusted online casino and betting platform for players in Bangladesh. These terms and conditions ("Terms") apply to the use of the hgzi website and all of its services.

These Terms form a legally binding agreement between you and hgzi. Please read this entire document carefully before using the platform.

hgzi reserves the right to change or update these Terms at any time. Users will be notified of significant changes. Continued use of the platform after any changes will be considered acceptance of the updated Terms.

The following conditions must be met to create an account and use services on the hgzi platform.

2.1 Age Requirement

Users must be at least 21 years of age to use this platform. Providing a false age when creating an account will result in immediate account termination and all balances may be forfeited. hgzi may request age verification documents at any time.

2.2 One Account Policy

Each individual may create only one account. If multiple accounts are found under the same person, all accounts will be closed and any bonus winnings will be forfeited. This includes multiple accounts created by members of the same household using the same device or network.

2.3 Accuracy of Information

All information provided at the time of registration must be true, complete and up to date. Name and mobile number must be correct for payment processing. If you need to update your information, please contact the support team.

2.4 Account Security

It is entirely your responsibility to keep your account login details secure. You should not share your password with anyone. If you suspect unauthorized access, notify support immediately. You are responsible for all activity carried out from your account.

hgzi processes transactions exclusively through Bangladeshi mobile banking methods. All transactions are completed in Bangladeshi Taka (BDT / ৳).

3.1 Transaction Verification

hgzi reserves the right to verify any transaction. Accounts may be temporarily suspended in the case of suspicious transactions. Additional verification documents (national ID, mobile banking statement) may be requested.

3.2 Fees and Charges

hgzi does not charge any deposit or withdrawal fees of its own. However, the mobile banking provider's own charges may apply, for which hgzi is not responsible.

3.3 Currency

All transactions on the platform are conducted in Bangladeshi Taka (BDT). Transactions in foreign currencies are not supported.

hgzi offers various bonuses and promotions for new and existing members. All bonuses are provided under the following conditions.

4.1 Welcome Bonus

New members will receive a 120% bonus on their first deposit, up to a maximum of ৳5,000. The account must be fully verified to claim this bonus. The bonus applies only once and the same person cannot claim it more than once.

4.2 Wagering Requirement

The wagering requirement for the welcome bonus is 15 times (15x). This means winnings from the bonus can be withdrawn only after placing bets totalling 15 times the bonus amount. The wagering must be completed within the time limit set from the date the bonus is awarded.

4.3 Bonus Abuse

It is strictly prohibited to abuse bonuses or use multiple accounts, provide false information, or place bets by prohibited methods with the intent to commit fraud. If such activity is detected, the bonus and related winnings will be forfeited and the account may be closed.

4.4 Promotional Offers

hgzi may launch special promotional offers from time to time. Each offer will have its own terms and conditions, which will be stated on the relevant promotions page. hgzi reserves the right to change, suspend or cancel any promotion at any time.

The hgzi VIP program has five tiers. Users can move up to higher tiers through regular play and enjoy additional benefits.

5.1 Cashback Terms

Cashback is calculated each week and is generally added to the account at the end of the week. The cashback amount is determined based on net losses. The account must be active and in good standing to receive cashback.

5.2 Tier Changes

VIP tier changes are subject to hgzi's discretion. Tiers may be downgraded due to inactivity. hgzi reserves the right to change the structure of the VIP program at any time.

All games on the hgzi platform are conducted fairly and in accordance with established gaming standards.

6.1 Technical Errors

If any bet or game is left incomplete due to a technical error, server issue or network disruption, hgzi will investigate and take the appropriate action. hgzi reserves the right to void winnings arising from technical issues. In such cases, the original stake will be refunded.

6.2 Prohibited Activities

• Placing bets using bots, automated software or any other technical assistance
• Any attempt to manipulate game outcomes
• Exploiting bonuses through multiple accounts
• Money laundering or transactions involving illegal funds
• Abusive or aggressive behaviour towards other players
• Hacking, phishing or attempts to gain unauthorized access to the system

6.3 Betting Rules

Each game category has its own rules. For sports betting, if an event is cancelled, the stake will be refunded. Minimum and maximum bet limits for casino games are set according to the rules of the game provider.

6.4 Data and Privacy

Information collected during gameplay is handled in accordance with hgzi's privacy policy. To read our full privacy policy, visit the Privacy Policy page.

hgzi may temporarily suspend or permanently close any account in the following circumstances.

7.1 Voluntary Account Closure

You may request to close your account at any time through the support team. All active bets must be settled and any available balance must be withdrawn before the account is closed.

7.2 Account Termination for Breach of Terms

hgzi may terminate an account without prior notice in cases of breach of terms, fraudulent activity or illegal activity. In such cases, the account balance may be forfeited.

7.3 Inactive Accounts

hgzi may impose an inactivity fee or close accounts that have been inactive for an extended period. You will be notified by email in advance.

The hgzi platform provides services on an "as is" basis. hgzi's liability is limited in the following areas.

8.1 Service Availability

hgzi does not guarantee continuous or uninterrupted availability of the platform at any given time. Services may be temporarily unavailable due to maintenance, upgrades or unexpected technical issues. hgzi is not liable for any loss caused by such interruptions.

8.2 Third-Party Services

hgzi has no control over the quality or availability of services provided by game providers (Pragmatic Play, Evolution Gaming, PG Soft, JILI, Spribe, etc.), payment providers or other third parties. hgzi is not responsible for errors or delays caused by these parties.

8.3 Financial Loss

There is a risk of losing money when gambling. hgzi is not responsible for any financial loss a user incurs related to gambling. Only play with money whose loss would not seriously affect your financial situation.

8.4 Advertising and Promotions

Any advertisements or promotional materials displayed on or off the platform are for informational purposes only. Terms stated in advertisements are subject to change and the current Terms and Conditions always apply.

hgzi is deeply committed to responsible gaming. We believe that playing should be for entertainment, never a source of financial stress.

9.1 Self-Exclusion Feature

If you feel that gambling is becoming a problem for you, request self-exclusion through our support team. We will suspend your account for the specified period.

9.2 Deposit Limits

Users can set their own daily, weekly, or monthly deposit limits if they wish. Reducing a limit takes effect immediately, but increasing it is subject to a waiting period.

9.3 Reality Check

You should take regular breaks while playing on the hgzi platform. For our complete responsible gaming guidelines, visit the Responsible Gaming page.

hgzi is committed to resolving all user complaints and disputes quickly and fairly.

10.1 Complaints Process

For any dispute or complaint, first contact our support team via 24/7 live chat. For detailed complaints, email [email protected]. We will try to resolve all complaints as quickly as possible.

10.2 Final Decision

In disputes regarding game outcomes, server logs and game provider records will be considered as final evidence. hgzi's decision will be considered final, however the opportunity for a fair appeal always remains open.

10.3 Applicable Law

These terms and any disputes arising from the use of hgzi services will be resolved in accordance with applicable law.

11.1 Changes to Terms

hgzi reserves the right to amend these terms at any time. For significant changes, registered email addresses will be notified. Continued use of the platform after changes will be considered acceptance of the new terms.

11.2 Severability

If any part of these terms is found to be invalid or unenforceable, the remaining parts will remain fully in effect.

11.3 Entire Agreement

These terms, the Privacy Policy, and the Responsible Gaming Policy together form the entire agreement between you and hgzi. Any prior oral or written agreements are replaced by these terms.

11.4 Related Documents

In addition to these terms, the following documents also apply to the use of hgzi:

• Privacy Policy — How your personal information is collected and used
• Responsible Gaming Policy — Safe and responsible gaming guidelines
• Frequently Asked Questions (FAQ) — Answers to common questions