hgzi Privacy Policy —
Your Information Is Safe With Us

hgzi (https://hgzi.cam) is a trusted online gaming and betting platform in Bangladesh. We place the highest priority on our users' privacy and are committed to protecting their personal information.

This privacy policy ("Policy") applies to all services, websites, mobile applications, and other digital services of the hgzi platform. This policy takes effect when you register, log in, play games, or use any service on hgzi.

This policy has been prepared in accordance with the applicable laws of Bangladesh and international standards for data protection. Please read this policy carefully in full before using our platform.

The following information is collected from you during registration and account verification:

• Full name (in Bengali or English)
• Date of birth (for age verification — minimum 21 years)
• Email address
• Mobile number (linked to bKash / Nagad / Rocket / Upay)
• Residential address
• National ID card or passport number (for identity verification)

The following financial information is collected to process transactions:

• bKash, Nagad, Rocket, or Upay account number
• Deposit and withdrawal history
• Bank account details (where applicable)
• Transaction date, time, and amount

The following information is collected automatically when you use hgzi:

• IP address and device type
• Browser type and language settings
• Operating system
• Cookies and session data
• Page views, clicks, and navigation patterns
• Game play history and betting records
• Login time and duration

hgzi never sells, rents, or transfers your personal information to third parties for commercial purposes. However, information may be shared in the following limited circumstances:

4.1 Payment Service Providers

The minimum information required to process transactions through bKash, Nagad, Rocket, and Upay is shared with the relevant payment provider. These providers are governed by their own privacy policies.

4.2 Game Software Providers

Game providers such as Pragmatic Play, PG Soft, JILI, Spribe, Evolution Gaming, Ezugi, NetEnt, and Microgaming may verify transaction data to ensure fair play. This is solely for the purpose of gameplay verification and is conducted under strict agreements.

4.3 Law Enforcement Agencies

Information may be disclosed in response to a court order, legal process, or a lawful request from a competent authority in Bangladesh. In such cases, we will not share information beyond what is legally required.

4.4 Technology and Infrastructure Services

Cloud storage, cybersecurity, and IT infrastructure providers operate under strict confidentiality agreements. They may not use your information for their own purposes.

The hgzi website uses cookies and similar tracking technologies. Cookies are small text files stored in your browser that help improve the functionality of the site.

5.1 Essential Cookies

These cookies are essential for the basic functionality of the platform. They are used for session management, maintaining login status, and security verification. Disabling these cookies will prevent the platform from working properly.

5.2 Functionality Cookies

These cookies are used to remember your preferences, language settings, and personalized experience. They make each of your visits more convenient.

5.3 Analytics Cookies

Anonymous analytics data is collected to understand platform usage patterns and improve service quality. This information does not directly identify you.

hgzi applies industry-standard security measures to protect your personal and financial information. Our security framework is divided into the following layers:

• SSL/TLS Encryption: All data transfers between your browser and our servers are protected by 256-bit SSL encryption.
• Two-Factor Authentication (2FA): Two-factor authentication is provided to prevent unauthorized access to your account.
• Firewall and Intrusion Prevention: Advanced firewall systems and intrusion detection software are active at all times.
• Regular Security Audits: Vulnerability assessments are regularly conducted by independent security experts.
• Limited Access Policy: Only authorized personnel, and only to the extent required to perform their duties, may access your information.
• Data Backup: Data is regularly backed up and stored in secure, encrypted storage.
• Fraud Detection: Automated systems identify unusual transactions and suspicious activity.

While we strive to ensure the highest level of security, it is not possible to guarantee that data transmission over the internet is completely secure. You are therefore also requested to keep your password and login information confidential.

hgzi retains your information only for as long as necessary — not for any longer than needed. The retention periods for different types of information are listed below:

• Account Information: For as long as the account is active and for the period required to meet legal obligations after closure.
• Financial Transaction Records: A minimum of 5 years in accordance with Bangladesh's financial regulations.
• Communication History: Records of customer service communications are retained for a maximum of 2 years.
• Technical Logs: A maximum of 12 months for security and error analysis.
• Identity Verification Documents: Retained after account closure as required by law.

Once the specified period has ended, information is securely deleted or anonymized so that an individual can no longer be identified in any way.

As a user of hgzi, you have the following rights over your own information:

8.1 Right to Access Information

You may request to view any personal information we hold about you. We will respond to your request within 30 days.

8.2 Right to Correct Information

If any of your information is inaccurate or incomplete, you may request a correction. This can be done through account settings or directly through the support team.

8.3 Right to Delete Information

In certain circumstances, you may request the deletion of your personal information. However, some information may need to be retained due to legal obligations or legitimate interests.

8.4 Right to Object to Processing

You may object to the processing of information carried out on the basis of legitimate interest. We will consider your objection and take appropriate action.

hgzi strictly does not collect any information from or provide access to persons under the age of 21. Our platform is operated for adults only.

Age verification is mandatory during the registration process. If we learn that a minor has opened an account, that account will be immediately closed and all related information will be destroyed.

Our request to parents and guardians: prevent your children or underage family members from using this platform. Report any suspicious activity to our support team.

hgzi may update this privacy policy from time to time. Amendments may be made to this policy due to changes in business operations, technology, or legal requirements.

For significant changes, we will send a notification to your registered email and post a notice on the website. If you continue using the platform after any changes, you will be considered to have agreed to the updated policy.

The date of the last update will always be noted at the top of the page. If you request a copy of a previous policy, our support team will provide it.

If you have any questions, concerns, or complaints about this privacy policy, please contact us in the following ways:

When submitting a privacy-related complaint, please include your account ID and detailed description so that we can assist you quickly and effectively.