hgzi Responsible Gaming — Your safety is our priority
hgzi believes that enjoying entertainment requires control and awareness. For players aged 21+ only — use our tools to keep yourself protected.
What is responsible gaming and why is it important?
Online betting and casino gaming can be an exciting form of entertainment — but when it becomes a habit and goes out of control, it can cause harm. At hgzi, we believe that every player's mental and financial well-being comes first.
Responsible gaming means knowing your limits, keeping your time and money in check, and asking for help when needed. hgzi provides tools and measures that help you enjoy yourself safely and mindfully at all times.
⚠️ Remember: hgzi is for people aged 21 and above only. Creating or using an account by minors is strictly prohibited.
Age Verification
We verify the age of every user at the time of registration. If anyone under the age of 21 attempts to use the platform, their account will be suspended immediately. If there are minors in your household, do not stay logged into your account and keep your password secure.
Entertainment, Not a Living
Online betting is not a reliable source of income. Always treat it as entertainment. Only place bets with an amount whose loss would not affect your daily life.
Our Protection Tools and Measures
hgzi has developed several responsible gaming tools to help you stay in control of your experience.
Setting Deposit Limits
You can set a maximum daily, weekly, or monthly deposit limit. Once this limit is set, it will not be possible to deposit more than that amount within the specified period, which helps prevent overspending.
Time-Out Feature
If you feel you need a break, you can temporarily suspend your account for anywhere from 24 hours to 90 days. During this time, no betting or deposits will be possible.
Self-Exclusion
If gaming becomes a serious problem, you can apply for long-term self-exclusion. Choosing this option will completely deactivate your account for a set period.
Setting Bet Limits
Set a maximum amount for a single bet. This limit protects you from situations where you might place a much larger bet in a moment of impulse.
Reality Reminders
After a set interval, you will receive a notification reminding you how long you have been playing and how much you have spent. This reminder helps you stay aware.
24/7 Bengali Support
Our Bengali-speaking support team is always by your side. If you feel the gaming is going out of control, contact us via live chat at any time and get help.
Warning Signs of Problem Gambling
If you notice the following signs in yourself, it may indicate problem gambling. Assess yourself honestly and seek help if needed.
- Feeling a repeated urge to keep playing to recover lost money
- Hiding your gambling from family and friends
- Taking loans or spending savings because of gambling
- Wanting to stop playing but being unable to
- Feeling restless or irritable when not gambling
- Neglecting work, studies, or family responsibilities
- Placing increasingly larger bets to get a thrill
Ask Yourself
The following questions can help you assess your gambling habits:
Have you spent more money than your budget? Are you able to decide your own playing time? Are you playing more out of anger or frustration after a loss? Are thoughts of gambling keeping you up at night? Is the time you spend with family getting less?
If the answer to most of these questions is "yes", contact our support team without delay. Acknowledging a problem is the first step toward solving it.
How to Activate Limits and Protections
Responsible gaming tools at hgzi are easily accessible from your account settings. Follow the steps below:
Log In to Your Account
Log in to your hgzi account and click the profile icon in the top right corner.
Go to the "Responsible Gaming" Section
Find the "Responsible Gaming" option in the settings menu and enter it.
Set Your Limits
Choose your preferred settings for deposit limits, bet limits, session time limits, or time-out.
Confirm Your Changes
Confirm your settings. Lowering a limit takes effect immediately; increasing a limit is subject to a set waiting period.
Contact Us If You Need Help
For any issues, contact us via 24/7 live chat. Our team is always ready to assist in Bengali.
Golden Rules for Safe Gambling
Responsible players follow these guidelines. hgzi encourages you to keep these rules in mind at all times.
| Do | Don't |
|---|---|
| ✅ Set a budget in advance and stick to it | ❌ Do not bet with money set aside for essential needs |
| ✅ Set a time limit — use a timer | ❌ Do not chase losses by betting recklessly |
| ✅ Enjoy gaming as entertainment | ❌ Do not play while drinking or in an emotional state |
| ✅ Prioritize spending time with family and friends | ❌ Do not bet with borrowed or loaned money |
| ✅ Take regular breaks and go for a walk or rest | ❌ Do not neglect your daily responsibilities or family |
| ✅ Seek help whenever you have a problem | ❌ Do not assume that the next bet will win everything back |
Protection for Minors
hgzi strictly enforces the 21+ age limit. We believe it is every family's responsibility to keep children and teenagers protected from gambling. The steps below will help keep your family safe:
- Use a strong password on your device and do not share it with minors
- Always log out of your account when you are done
- Keep your account details, bank card, or bKash/Nagad information secure
- Use parental control software on devices that children use
- Teach children about the harms of gambling
Account Security Tips
Follow these tips to keep your hgzi account secure:
Choose a strong password that includes a mix of uppercase letters, lowercase letters, numbers, and special characters. Do not share your password with anyone. If you suspect someone has accessed your account, change your password immediately and notify the support team.
Contact: [email protected]
Learn More and Enjoy
The best experience comes through playing responsibly. Explore the various sections of hgzi.
Common Questions about Responsible Gaming
Here are answers to the questions our players ask most often.